HSReplay.net & Untapped.gg

Benedict

Tiago Taparelli

Andrew Brown

FAQs about HSReplay.net and the Hearthstone Deck Tracker

HSReplay.net

Learn why it's safe to sign in with your Blizzard account on HSReplay.net.

Is signing in with Blizzard safe?

Learn how to fix common issues to update your Hearthstone collection on HSReplay.net.

Collection uploading is not working for me. What do I do?

What do I do when I get "An account already exists with this e-mail address." when trying to log in?

Learn why and what to do when you see a Hearthstone account you do not recognize in the dropdown on the top right.

Why is there a battletag I don't own in the account dropdown?

Why am I not seeing any stats on any of the pages on HSReplay.net?

Here's how to make sure all your data is being uploaded to HSReplay.net correctly.

How do I connect Hearthstone Deck Tracker with my HSReplay.net account?

How can I permanently delete my HSReplay.net account?

Learn what you  can do when you cannot use Blizzard to sign in to your HSReplay.net account.

Signing in to HSReplay.net without Battle.net

Your HSReplay.net Account

Learn how to get access to the HSReplay.net Premium features on the HearthSim Community Discord server.

How do I get the "Premium Supporter" role on the Discord server?

Learn what to do when you're missing data from My Decks.

Why is "My Decks" incomplete?

Premium Features

What should I do when I get an error code like 3032 during my purchase?

Find out how what happens how your existing subscriptions will be affected when upgrading to the HSReplay.net Bundle.

How can I upgrade to the HSReplay.net Bundle if I already have a subscription?

Learn how to stop your Premium or Tier7 subscription on HSReplay.net so it no longer renews automatically.

How do I cancel my HSReplay.net subscription?

Make sure your subscription is actually canceled and contact us if you see an unexpected payment to us.

I forgot to cancel my HSReplay.net subscription. What do I do?

Learn what to do if you have another HSReplay.net account or if you purchased a subscription for the wrong account.

Can I transfer my HSReplay.net Premium subscription?

I want to buy Premium but want the best deal possible.

Are there any discounts available?

Learn how to apply an HSReplay.net Premium coupon or an HSReplay.net invite code to your account.

How do I redeem a coupon or invite code?

Learn what a suspended subscription is and how to resolve it.

What does it mean if my HSReplay.net Subscription is suspended, and how do I fix it?

Billing and Subscriptions

Hearthstone Deck Tracker is not starting and crashes at startup. How do I fix this?

Learn what Hearthstone Deck Tracker plugins are and how to use them.

How do I use plugins for Hearthstone Deck Tracker?

Here are some settings to check to make sure Hearthstone Deck Tracker is working properly.

Why can't I see the deck overlay when playing Hearthstone?

Your blizzard account (Battletag) is already attached to another HSReplay.net Account. You are currently logged in as OtherBattletag).

I'm getting an error in HDT that says my account "is already attached to another HSReplay.net Account" that I don't recognize.

How do I transfer my data on Hearthstone Deck Tracker to another PC?

Why is Hearthstone Deck Tracker failing when I try to install it?

What do I do if Hearthstone Deck Tracker isn't tracking any cards played by me or my opponent?

Here's what to do to reset deck statistics in Hearthstone Deck Tracker.

How can I reset my statistics in Hearthstone Deck Tracker?

Does HSTracker support OS X El Capitan?

Learn why a deck tracker for Hearthstone on Google's operating system for mobile devices is no longer available.

Why is there no longer a Deck Tracker for Android?

The operating systems iOS and iPadOS do not support the features required by a deck tracker.

Why is there no Deck Tracker for iPhone and iPad?

Can I use Hearthstone Deck Tracker in an official Hearthstone tournament?

Deck Tracking

Replays are able to identify cards if they're shown later in game after being played.

How do you know which cards opponents are holding in their hand?

Learn when your replays are automatically deleted and what you can do to avoid them getting deleted.

How long will I be able to view my replays?

Learn how you can delete a single or all your replays at once.

How can I delete my replays?

Do I need to sign in to upload replays?

Are replays for available for Battlegrounds?

Replays

Something's broken with HSReplay.net or my deck tracker and I can't fix it.

How do I report a bug?

Where can I find my Hearthstone Deck Tracker log files?

Bugs

How can I capture the Hearthstone Deck Tracker for streaming?

Learn how to connect your Twitch account so it shows up under the "Live Streams" tab on the deck pages.

How can I make my stream show up on HSReplay.net?

Streamers

Untapped.gg

HearthSim

Find answers and get help from Intercom Support and Community Experts

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