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FAQs about HSReplay.net and the Hearthstone Deck Tracker
36 articles in this collection
Written by
Benedict,
Tiago Taparelli,
and
Andrew Brown
Your HSReplay.net Account
Is signing in with Blizzard safe?
Learn why it's safe to sign in with your Blizzard account on HSReplay.net.
Written by
Benedict
Updated over a week ago
Collection uploading is not working for me. What do I do?
Learn how to fix common issues to update your Hearthstone collection on HSReplay.net.
Written by
Tiago Taparelli
Updated over a week ago
What do I do when I get "An account already exists with this e-mail address." when trying to log in?
Written by
Tiago Taparelli
Updated over a week ago
Why is there a battletag I don't own in the account dropdown?
Learn why and what to do when you see a Hearthstone account you do not recognize in the dropdown on the top right.
Written by
Benedict
Updated over a week ago
Why am I not seeing any stats on any of the pages on HSReplay.net?
Shouldn't there be stats on this page?
Written by
Tiago Taparelli
Updated over a week ago
How do I connect Hearthstone Deck Tracker with my HSReplay.net account?
Here's how to make sure all your data is being uploaded to HSReplay.net correctly.
Written by
Andrew Brown
Updated over a week ago
How can I permanently delete my HSReplay.net account?
Written by
Benedict
Updated over a week ago
Premium Features
How do I get the "Premium Supporter" role on the Discord server?
Learn how to get access to the HSReplay.net Premium features on the HearthSim Community Discord server.
Written by
Benedict
Updated over a week ago
Why is "My Decks" incomplete?
Learn what to do when you're missing data from My Decks.
Written by
Benedict
Updated over a week ago
Billing and Subscriptions
What should I do when I get an error code like 3032 during my purchase?
Written by
Benedict
Updated over a week ago
How can I upgrade to the HSReplay.net Bundle if I already have a subscription?
Find out how your existing subscriptions will be credited when upgrading to the HSReplay.net Bundle.
Written by
Benedict
Updated over a week ago
How do I cancel my HSReplay.net subscription?
Learn how to stop your Premium or Tier7 subscription on HSReplay.net so it no longer renews automatically.
Written by
Benedict
Updated over a week ago
I forgot to cancel my HSReplay.net subscription. What do I do?
Make sure your subscription is actually canceled and contact us if you see an unexpected payment to us.
Written by
Benedict
Updated over a week ago
Can I transfer my HSReplay.net Premium subscription?
Learn what to do if you have another HSReplay.net account or if you purchased a subscription for the wrong account.
Written by
Benedict
Updated over a week ago
Are there any discounts available?
I want to buy Premium but want the best deal possible.
Written by
Andrew Brown
Updated over a week ago
How do I redeem a coupon or invite code?
Learn how to apply an HSReplay.net Premium coupon or an HSReplay.net invite code to your account.
Written by
Benedict
Updated over a week ago
What does it mean if my HSReplay.net Subscription is suspended, and how do I fix it?
Learn what a suspended subscription is and how to resolve it.
Written by
Benedict
Updated over a week ago
Deck Tracking
Hearthstone Deck Tracker is not starting and crashes at startup. How do I fix this?
Written by
Tiago Taparelli
Updated over a week ago
How do I use plugins for Hearthstone Deck Tracker?
Learn what Hearthstone Deck Tracker plugins are and how to use them.
Written by
Tiago Taparelli
Updated over a week ago
Why can't I see the deck overlay when playing Hearthstone?
Here are some settings to check to make sure Hearthstone Deck Tracker is working properly.
Written by
Andrew Brown
Updated over a week ago
I'm getting an error in HDT that says my account "is already attached to another HSReplay.net Account" that I don't recognize.
Your blizzard account (Battletag) is already attached to another HSReplay.net Account. You are currently logged in as OtherBattletag).
Written by
Andrew Brown
Updated over a week ago
How do I transfer my data on Hearthstone Deck Tracker to another PC?
Written by
Andrew Brown
Updated over a week ago
Why is Hearthstone Deck Tracker failing when I try to install it?
Written by
Tiago Taparelli
Updated over a week ago
What do I do if Hearthstone Deck Tracker isn't tracking any cards played by me or my opponent?
Here's how to fix this problem.
Written by
Andrew Brown
Updated over a week ago
How can I reset my statistics in Hearthstone Deck Tracker?
Here's what to do to reset deck statistics in Hearthstone Deck Tracker.
Written by
Andrew Brown
Updated over a week ago
Does HSTracker support OS X El Capitan?
Written by
Tiago Taparelli
Updated over a week ago
Why is there no longer a Deck Tracker for Android?
Learn why a deck tracker for Hearthstone on Google's operating system for mobile devices is no longer available.
Written by
Benedict
Updated over a week ago
Why is there no Deck Tracker for iPhone and iPad?
The operating systems iOS and iPadOS do not support the features required by a deck tracker.
Written by
Benedict
Updated over a week ago
Can I use Hearthstone Deck Tracker in an official Hearthstone tournament?
Written by
Benedict
Updated over a week ago
Replays
How long will I be able to view my replays?
Learn when your replays are automatically deleted and what you can do to avoid them getting deleted.
Written by
Benedict
Updated over a week ago
How do you know which cards opponents are holding in their hand?
Replays are able to identify cards if they're shown later in game after being played.
Written by
Benedict
Updated over a week ago
How can I delete my replays?
Learn how you can delete a single or all your replays at once.
Written by
Tiago Taparelli
Updated over a week ago
Do I need to sign in to upload replays?
Written by
Tiago Taparelli
Updated over a week ago
Bugs
How do I report a bug?
Something's broken with HSReplay.net or my deck tracker and I can't fix it.
Written by
Tiago Taparelli
Updated over a week ago
Streamers
How can I capture the Hearthstone Deck Tracker for streaming?
Written by
Tiago Taparelli
Updated over a week ago
How can I make my stream show up on HSReplay.net?
Learn how to connect your Twitch account so it shows up under the "Live Streams" tab on the deck pages.
Written by
Tiago Taparelli
Updated over a week ago