# HearthSim Help Center > Support for HearthSim Products ## HSReplay.net - [Is signing in with Blizzard safe?](https://help.hearthsim.net/en/articles/2071355-is-signing-in-with-blizzard-safe.md): Learn why it's safe to sign in with your Blizzard account on HSReplay.net. - [Collection uploading is not working for me. What do I do?](https://help.hearthsim.net/en/articles/2295146-collection-uploading-is-not-working-for-me-what-do-i-do.md): Learn how to fix common issues to update your Hearthstone collection on HSReplay.net. - [What do I do when I get "An account already exists with this e-mail address." when trying to log in?](https://help.hearthsim.net/en/articles/2100355-what-do-i-do-when-i-get-an-account-already-exists-with-this-e-mail-address-when-trying-to-log-in.md) - [Why is there a battletag I don't own in the account dropdown?](https://help.hearthsim.net/en/articles/2319343-why-is-there-a-battletag-i-don-t-own-in-the-account-dropdown.md): Learn why and what to do when you see a Hearthstone account you do not recognize in the dropdown on the top right. - [Why am I not seeing any stats on any of the pages on HSReplay.net?](https://help.hearthsim.net/en/articles/2192162-why-am-i-not-seeing-any-stats-on-any-of-the-pages-on-hsreplay-net.md): Shouldn't there be stats on this page? - [How do I connect Hearthstone Deck Tracker with my HSReplay.net account?](https://help.hearthsim.net/en/articles/2748048-how-do-i-connect-hearthstone-deck-tracker-with-my-hsreplay-net-account.md): Here's how to make sure all your data is being uploaded to HSReplay.net correctly. - [How can I permanently delete my HSReplay.net account?](https://help.hearthsim.net/en/articles/2113956-how-can-i-permanently-delete-my-hsreplay-net-account.md) - [Signing in to HSReplay.net without Battle.net](https://help.hearthsim.net/en/articles/11641892-signing-in-to-hsreplay-net-without-battle-net.md): Learn what you can do when you cannot use Blizzard to sign in to your HSReplay.net account. - [How do I get the "Premium Supporter" role on the Discord server?](https://help.hearthsim.net/en/articles/2375154-how-do-i-get-the-premium-supporter-role-on-the-discord-server.md): Learn how to get access to the HSReplay.net Premium features on the HearthSim Community Discord server. - [Why is "My Decks" incomplete?](https://help.hearthsim.net/en/articles/2747681-why-is-my-decks-incomplete.md): Learn what to do when you're missing data from My Decks. - [Why aren't the paid subscription features working in my deck tracker?](https://help.hearthsim.net/en/articles/14138808-why-aren-t-the-paid-subscription-features-working-in-my-deck-tracker.md): If you just purchased a subscription but aren't seeing your paid features, these troubleshooting steps should help. - [What should I do when I get an error code like 3032 during my purchase?](https://help.hearthsim.net/en/articles/4703954-what-should-i-do-when-i-get-an-error-code-like-3032-during-my-purchase.md) - [How can I upgrade to the HSReplay.net Bundle if I already have a subscription?](https://help.hearthsim.net/en/articles/3838180-how-can-i-upgrade-to-the-hsreplay-net-bundle-if-i-already-have-a-subscription.md): Find out how what happens how your existing subscriptions will be affected when upgrading to the HSReplay.net Bundle. - [How do I cancel my HSReplay.net subscription?](https://help.hearthsim.net/en/articles/2071323-how-do-i-cancel-my-hsreplay-net-subscription.md): Learn how to stop your Premium or Tier7 subscription on HSReplay.net so it no longer renews automatically. - [I forgot to cancel my HSReplay.net subscription. What do I do?](https://help.hearthsim.net/en/articles/3774664-i-forgot-to-cancel-my-hsreplay-net-subscription-what-do-i-do.md): Make sure your subscription is actually canceled and contact us if you see an unexpected payment to us. - [Can I transfer my HSReplay.net Premium subscription?](https://help.hearthsim.net/en/articles/2352964-can-i-transfer-my-hsreplay-net-premium-subscription.md): Learn what to do if you have another HSReplay.net account or if you purchased a subscription for the wrong account. - [Are there any discounts available?](https://help.hearthsim.net/en/articles/2747666-are-there-any-discounts-available.md): I want to buy Premium but want the best deal possible. - [How do I redeem a coupon or invite code?](https://help.hearthsim.net/en/articles/2550871-how-do-i-redeem-a-coupon-or-invite-code.md): Learn how to apply an HSReplay.net Premium coupon or an HSReplay.net invite code to your account. - [What does it mean if my HSReplay.net Subscription is suspended, and how do I fix it?](https://help.hearthsim.net/en/articles/3774633-what-does-it-mean-if-my-hsreplay-net-subscription-is-suspended-and-how-do-i-fix-it.md): Learn what a suspended subscription is and how to resolve it. - [Hearthstone Deck Tracker is not starting and crashes at startup. How do I fix this?](https://help.hearthsim.net/en/articles/2130496-hearthstone-deck-tracker-is-not-starting-and-crashes-at-startup-how-do-i-fix-this.md) - [How do I use plugins for Hearthstone Deck Tracker?](https://help.hearthsim.net/en/articles/2222704-how-do-i-use-plugins-for-hearthstone-deck-tracker.md): Learn what Hearthstone Deck Tracker plugins are and how to use them. - [Why can't I see the deck overlay when playing Hearthstone?](https://help.hearthsim.net/en/articles/2748042-why-can-t-i-see-the-deck-overlay-when-playing-hearthstone.md): Here are some settings to check to make sure Hearthstone Deck Tracker is working properly. - [I'm getting an error in HDT that says my account "is already attached to another HSReplay.net Account" that I don't recognize.](https://help.hearthsim.net/en/articles/2626104-i-m-getting-an-error-in-hdt-that-says-my-account-is-already-attached-to-another-hsreplay-net-account-that-i-don-t-recognize.md): Your blizzard account \(Battletag\) is already attached to another HSReplay.net Account. You are currently logged in as OtherBattletag\). - [How do I transfer my data on Hearthstone Deck Tracker to another PC?](https://help.hearthsim.net/en/articles/2664781-how-do-i-transfer-my-data-on-hearthstone-deck-tracker-to-another-pc.md) - [Why is Hearthstone Deck Tracker failing when I try to install it?](https://help.hearthsim.net/en/articles/2114369-why-is-hearthstone-deck-tracker-failing-when-i-try-to-install-it.md) - [What do I do if Hearthstone Deck Tracker isn't tracking any cards played by me or my opponent?](https://help.hearthsim.net/en/articles/2748046-what-do-i-do-if-hearthstone-deck-tracker-isn-t-tracking-any-cards-played-by-me-or-my-opponent.md): Here's how to fix this problem. - [How can I reset my statistics in Hearthstone Deck Tracker?](https://help.hearthsim.net/en/articles/2747982-how-can-i-reset-my-statistics-in-hearthstone-deck-tracker.md): Here's what to do to reset deck statistics in Hearthstone Deck Tracker. - [Does HSTracker support OS X El Capitan?](https://help.hearthsim.net/en/articles/3890828-does-hstracker-support-os-x-el-capitan.md) - [Why is there no longer a Deck Tracker for Android?](https://help.hearthsim.net/en/articles/4713838-why-is-there-no-longer-a-deck-tracker-for-android.md): Learn why a deck tracker for Hearthstone on Google's operating system for mobile devices is no longer available. - [Why is there no Deck Tracker for iPhone and iPad?](https://help.hearthsim.net/en/articles/2615459-why-is-there-no-deck-tracker-for-iphone-and-ipad.md): The operating systems iOS and iPadOS do not support the features required by a deck tracker. - [Can I use Hearthstone Deck Tracker in an official Hearthstone tournament?](https://help.hearthsim.net/en/articles/4345072-can-i-use-hearthstone-deck-tracker-in-an-official-hearthstone-tournament.md) - [How do I change the language of Hearthstone Deck Tracker?](https://help.hearthsim.net/en/articles/13545846-how-do-i-change-the-language-of-hearthstone-deck-tracker.md) - [What does Hearthstone ending support for 32-bit devices mean for Hearthstone Deck Tracker?](https://help.hearthsim.net/en/articles/15648097-what-does-hearthstone-ending-support-for-32-bit-devices-mean-for-hearthstone-deck-tracker.md) - [How do you know which cards opponents are holding in their hand?](https://help.hearthsim.net/en/articles/2071352-how-do-you-know-which-cards-opponents-are-holding-in-their-hand.md): Replays are able to identify cards if they're shown later in game after being played. - [How long will I be able to view my replays?](https://help.hearthsim.net/en/articles/5969956-how-long-will-i-be-able-to-view-my-replays.md): Learn when your replays are automatically deleted and what you can do to avoid them getting deleted. - [How can I delete my replays?](https://help.hearthsim.net/en/articles/2204392-how-can-i-delete-my-replays.md): Learn how you can delete a single or all your replays at once. - [Do I need to sign in to upload replays?](https://help.hearthsim.net/en/articles/2084384-do-i-need-to-sign-in-to-upload-replays.md) - [Are replays for available for Battlegrounds?](https://help.hearthsim.net/en/articles/8954837-are-replays-for-available-for-battlegrounds.md) - [How do I report a bug?](https://help.hearthsim.net/en/articles/2084387-how-do-i-report-a-bug.md): Something's broken with HSReplay.net or my deck tracker and I can't fix it. - [Where can I find my Hearthstone Deck Tracker log files?](https://help.hearthsim.net/en/articles/8862747-where-can-i-find-my-hearthstone-deck-tracker-log-files.md) - [How can I capture the Hearthstone Deck Tracker for streaming?](https://help.hearthsim.net/en/articles/4109898-how-can-i-capture-the-hearthstone-deck-tracker-for-streaming.md) - [How can I make my stream show up on HSReplay.net?](https://help.hearthsim.net/en/articles/2103028-how-can-i-make-my-stream-show-up-on-hsreplay-net.md): Learn how to connect your Twitch account so it shows up under the "Live Streams" tab on the deck pages. ## Battlegrounds - [Why isn't there any data in My Stats?](https://help.hearthsim.net/en/articles/4259296-why-isn-t-there-any-data-in-my-stats.md): If you just signed up for Tier7 but aren't seeing anything under My Stats, here are some troubleshooting steps. - [How do I use the Battlegrounds section of HSReplay.net?](https://help.hearthsim.net/en/articles/3798865-how-do-i-use-the-battlegrounds-section-of-hsreplay-net.md): I'm not sure where to begin. - [What does the Placement Distribution metric mean?](https://help.hearthsim.net/en/articles/3799418-what-does-the-placement-distribution-metric-mean.md): I'm not sure how to read the Placement Distribution graphs. - [What does the Hero Affinity metric mean?](https://help.hearthsim.net/en/articles/3799415-what-does-the-hero-affinity-metric-mean.md): I'm not sure what the numbers under Hero Affinity mean. - [How do I interpret the When To Tavern Up chart?](https://help.hearthsim.net/en/articles/3799260-how-do-i-interpret-the-when-to-tavern-up-chart.md) - [What does the Typical Final Board show me?](https://help.hearthsim.net/en/articles/3799422-what-does-the-typical-final-board-show-me.md): I see a lot of strong minions. What do they mean? - [What does Play Impact mean?](https://help.hearthsim.net/en/articles/3799569-what-does-play-impact-mean.md): I'm not sure what Play Impact is showing me. - [How do I report a bug?](https://help.hearthsim.net/en/articles/6480069-how-do-i-report-a-bug.md) - [Why did Bob’s Buddy tell me its results weren’t accurate enough to show?](https://help.hearthsim.net/en/articles/3948400-why-did-bob-s-buddy-tell-me-its-results-weren-t-accurate-enough-to-show.md) - [How do I get Bob's Buddy to show?](https://help.hearthsim.net/en/articles/4106635-how-do-i-get-bob-s-buddy-to-show.md): I can't see the statistics or probabilities of winning my Battlegrounds matches. ## Untapped.gg - MTG Arena - [Feedback and Feature Requests](https://help.hearthsim.net/en/articles/6480081-feedback-and-feature-requests.md) - [Current Problems with "Grant Access" issue in some MacOS systems](https://help.hearthsim.net/en/articles/5572791-current-problems-with-grant-access-issue-in-some-macos-systems.md): Why is collection tracking not working on MacOS? - [How can I start tracking my games?](https://help.hearthsim.net/en/articles/3313924-how-can-i-start-tracking-my-games.md): Here's how to ensure that your games are picked up by the Untapped.gg companion app. - [How does the Untapped.gg Companion work?](https://help.hearthsim.net/en/articles/5020719-how-does-the-untapped-gg-companion-work.md): Read up on how the Companion retrieves it's data from Magic the Gathering: Arena. - [The overlay isn't showing on my computer. What's wrong?](https://help.hearthsim.net/en/articles/3313832-the-overlay-isn-t-showing-on-my-computer-what-s-wrong.md): There are a few easy troubleshooting steps to fix this common issue. - [How do I change the position of the overlays?](https://help.hearthsim.net/en/articles/3313839-how-do-i-change-the-position-of-the-overlays.md): Here's how to customize the appearance. - [How do I turn on Windows Aero?](https://help.hearthsim.net/en/articles/3756867-how-do-i-turn-on-windows-aero.md): The Aero setting is required to run the Untapped.gg Companion. - [Why is the Untapped.gg overlay uninteractive in-game?](https://help.hearthsim.net/en/articles/3313835-why-is-the-untapped-gg-overlay-uninteractive-in-game.md): A quick restart should fix this. - [How do I reset the Untapped.gg Companion to its original settings?](https://help.hearthsim.net/en/articles/3313845-how-do-i-reset-the-untapped-gg-companion-to-its-original-settings.md): If you want a fresh start, here's how to get it. - [Why is there no Deck Tracker for MtG:A on Mobile Devices?](https://help.hearthsim.net/en/articles/5578473-why-is-there-no-deck-tracker-for-mtg-a-on-mobile-devices.md) - [Why do I get a warning from my Antivirus application when downloading the Untapped.gg Companion?](https://help.hearthsim.net/en/articles/3313862-why-do-i-get-a-warning-from-my-antivirus-application-when-downloading-the-untapped-gg-companion.md): I want to make sure I'm not compromising my computer with this download. - [How can I solve the Authentication Error?](https://help.hearthsim.net/en/articles/9222884-how-can-i-solve-the-authentication-error.md) - [What is Draftsmith?](https://help.hearthsim.net/en/articles/5415743-what-is-draftsmith.md) - [What games modes does Draftsmith support?](https://help.hearthsim.net/en/articles/5431554-what-games-modes-does-draftsmith-support.md) - [Is Draftsmith available for Mac?](https://help.hearthsim.net/en/articles/5431555-is-draftsmith-available-for-mac.md) - [Is Draftsmith available in the first hours of a new set?](https://help.hearthsim.net/en/articles/5579638-is-draftsmith-available-in-the-first-hours-of-a-new-set.md) - [How do I get personal stats if I haven't created an Untapped.gg account?](https://help.hearthsim.net/en/articles/3313859-how-do-i-get-personal-stats-if-i-haven-t-created-an-untapped-gg-account.md): I want to make sure I'm prepared for this. - [How do I hide decks or my entire profile from my Profile page?](https://help.hearthsim.net/en/articles/3316407-how-do-i-hide-decks-or-my-entire-profile-from-my-profile-page.md): I don't want public access to all or parts of my profile. - [Why don't I see any games on my personal stats page?](https://help.hearthsim.net/en/articles/3316402-why-don-t-i-see-any-games-on-my-personal-stats-page.md): I want to check out my stats but don't see anything. - [How can I see my stats for longer than the last two sets?](https://help.hearthsim.net/en/articles/3947639-how-can-i-see-my-stats-for-longer-than-the-last-two-sets.md) - [Password Reset](https://help.hearthsim.net/en/articles/10223457-password-reset.md): Want to reset your untapped password? Learn how here - [How do I cancel my Untapped.gg Subscription?](https://help.hearthsim.net/en/articles/4706715-how-do-i-cancel-my-untapped-gg-subscription.md): Learn how to set your subscription on Untapped.gg to not renew automatically. - [I forgot to cancel my Untapped.gg subscription. What do I do?](https://help.hearthsim.net/en/articles/6516140-i-forgot-to-cancel-my-untapped-gg-subscription-what-do-i-do.md): Make sure your subscription is actually canceled and contact us if you see an unexpected payment to us. - [How do I report a bug?](https://help.hearthsim.net/en/articles/3313931-how-do-i-report-a-bug.md): Something's broken and I can't fix it. - [How do I supply my Untapped.gg Companion or MTGA log file?](https://help.hearthsim.net/en/articles/3620440-how-do-i-supply-my-untapped-gg-companion-or-mtga-log-file.md): Learn where to find the files we might ask you about to fix your Untapped.gg Companion. - [Enabling the Option "Detailed Logs" in MtG:A](https://help.hearthsim.net/en/articles/6075965-enabling-the-option-detailed-logs-in-mtg-a.md): Short Step by Step how to enable the Option "Detailed Logs" \(Plugin Support\) in MtG:A - [How do I set up the Untapped.gg Twitch Extension for MtG:A?](https://help.hearthsim.net/en/articles/5431566-how-do-i-set-up-the-untapped-gg-twitch-extension-for-mtg-a.md) - [How to use the Untapped.gg Twitch Extension when playing MTGO?](https://help.hearthsim.net/en/articles/5506149-how-to-use-the-untapped-gg-twitch-extension-when-playing-mtgo.md): Here's a step-by-step guide - [How do I get Untapped.gg to display in OBS while I'm streaming MtG:A?](https://help.hearthsim.net/en/articles/3313923-how-do-i-get-untapped-gg-to-display-in-obs-while-i-m-streaming-mtg-a.md): I want to share Untapped with my streaming audience! ## Untapped.gg - Marvel Snap - [Troubleshooting](https://help.hearthsim.net/en/articles/5579668-troubleshooting.md): What to do if you experience any issue not described in this collection? - [Got any Feedback or a Feature Request?](https://help.hearthsim.net/en/articles/6912486-got-any-feedback-or-a-feature-request.md) - [How to Sync my MARVEL SNAP Collection on Mobile](https://help.hearthsim.net/en/articles/10175073-how-to-sync-my-marvel-snap-collection-on-mobile.md): A step-by-step guide on how to sync your Collection on Untapped.gg - [MARVEL SNAP Android App and Deck Tracker Overlay for Mobile](https://help.hearthsim.net/en/articles/12270868-marvel-snap-android-app-and-deck-tracker-overlay-for-mobile.md): How to set up the Untapped.gg Companion App on Android and get the in-game Deck Tracker Overlay on mobile devices - [Is this overlay free to use?](https://help.hearthsim.net/en/articles/6912256-is-this-overlay-free-to-use.md) - [Is the live overlay available on Mobile Devices?](https://help.hearthsim.net/en/articles/6519880-is-the-live-overlay-available-on-mobile-devices.md) - [Will the deck tracker support BlueStacks/Steam Deck/my toaster…?](https://help.hearthsim.net/en/articles/6912258-will-the-deck-tracker-support-bluestacks-steam-deck-my-toaster.md) - [Is the Untapped.gg Companion for Marvel Snap available for macOS?](https://help.hearthsim.net/en/articles/7990167-is-the-untapped-gg-companion-for-marvel-snap-available-for-macos.md) - [Overlay disappears when I play Marvel Snap in Windows mode.](https://help.hearthsim.net/en/articles/7990192-overlay-disappears-when-i-play-marvel-snap-in-windows-mode.md) - [How can I solve the Authentication Error?](https://help.hearthsim.net/en/articles/9222883-how-can-i-solve-the-authentication-error.md) - [How do I delete my Untapped.gg Account?](https://help.hearthsim.net/en/articles/6912457-how-do-i-delete-my-untapped-gg-account.md): Learn how to delete your Account - [Can the Untapped.gg Marvel Snap tracker handle multiple MS accounts?](https://help.hearthsim.net/en/articles/7990180-can-the-untapped-gg-marvel-snap-tracker-handle-multiple-ms-accounts.md) - [How can I track my stats if I'm playing in multiple devices?](https://help.hearthsim.net/en/articles/7990203-how-can-i-track-my-stats-if-i-m-playing-in-multiple-devices.md) - [Can I edit/delete decks from "My Created Decks"?](https://help.hearthsim.net/en/articles/7990216-can-i-edit-delete-decks-from-my-created-decks.md) - [Are there any known issues?](https://help.hearthsim.net/en/articles/6912261-are-there-any-known-issues.md) - [How do I supply my Untapped.gg Companion log file?](https://help.hearthsim.net/en/articles/6912456-how-do-i-supply-my-untapped-gg-companion-log-file.md): Learn where to find the files we might ask you about to fix your Untapped.gg Companion - [SNAP Website Loading Issues](https://help.hearthsim.net/en/articles/9248369-snap-website-loading-issues.md) - [I get a 3032 error during my purchase, what can I do?](https://help.hearthsim.net/en/articles/8064301-i-get-a-3032-error-during-my-purchase-what-can-i-do.md) - [How do I cancel my Untapped.gg Premium subscription?](https://help.hearthsim.net/en/articles/8064306-how-do-i-cancel-my-untapped-gg-premium-subscription.md) - [I forgot to cancel my Untapped.gg Premium subscription. What should I do?](https://help.hearthsim.net/en/articles/8064334-i-forgot-to-cancel-my-untapped-gg-premium-subscription-what-should-i-do.md) - [Do you offer any discounts?](https://help.hearthsim.net/en/articles/8064343-do-you-offer-any-discounts.md) - [How do I get the Tracker to display in OBS while I'm streaming?](https://help.hearthsim.net/en/articles/6912439-how-do-i-get-the-tracker-to-display-in-obs-while-i-m-streaming.md): I want to share Untapped with my streaming audience! - [How do I set up the Untapped.gg Twitch Extension for Marvel SNAP?](https://help.hearthsim.net/en/articles/9503764-how-do-i-set-up-the-untapped-gg-twitch-extension-for-marvel-snap.md) ## Untapped.gg Yu-Gi-Oh! Master Duel - [Troubleshooting](https://help.hearthsim.net/en/articles/3301593-troubleshooting.md): What to do if you experience any issue not described in this collection? - [Got any Feedback or a Feature Request?](https://help.hearthsim.net/en/articles/6912485-got-any-feedback-or-a-feature-request.md) - [Is the Untapped.gg Companion safe to use?](https://help.hearthsim.net/en/articles/7121040-is-the-untapped-gg-companion-safe-to-use.md): Learn more about how me make the Untapped.gg Companion safe to use. - [Is the live overlay available on Mobile Devices?](https://help.hearthsim.net/en/articles/6912404-is-the-live-overlay-available-on-mobile-devices.md) - [How does the Untapped.gg Companion work?](https://help.hearthsim.net/en/articles/8377705-how-does-the-untapped-gg-companion-work.md) - [Is the Untapped.gg Companion free to use?](https://help.hearthsim.net/en/articles/8377721-is-the-untapped-gg-companion-free-to-use.md) - [Does this include botting?](https://help.hearthsim.net/en/articles/8377725-does-this-include-botting.md) - [Is the Untapped.gg Companion translated to other languages/Japanese?](https://help.hearthsim.net/en/articles/8377728-is-the-untapped-gg-companion-translated-to-other-languages-japanese.md) - [How do I use the Auto-Importer feature?](https://help.hearthsim.net/en/articles/8377730-how-do-i-use-the-auto-importer-feature.md) - [Is this available for Mac?](https://help.hearthsim.net/en/articles/8377733-is-this-available-for-mac.md) - [How can I solve the Authentication Error?](https://help.hearthsim.net/en/articles/9222876-how-can-i-solve-the-authentication-error.md) - [How do I delete my Untapped Account?](https://help.hearthsim.net/en/articles/6912464-how-do-i-delete-my-untapped-account.md): Learn how to delete your Account - [Are there any known issues?](https://help.hearthsim.net/en/articles/8377691-are-there-any-known-issues.md) - [How do I supply my Untapped.gg Companion Log files?](https://help.hearthsim.net/en/articles/6912443-how-do-i-supply-my-untapped-gg-companion-log-files.md): Learn where to find the files we might ask you about to fix your Untapped.gg Companion - [How do I report a bug?](https://help.hearthsim.net/en/articles/6912460-how-do-i-report-a-bug.md): Something's broken and I can't fix it. - [Is there a Twitch Extension for Yu-Gi-Oh! Master Duel?](https://help.hearthsim.net/en/articles/8377686-is-there-a-twitch-extension-for-yu-gi-oh-master-duel.md) - [How do I get the Tracker to display in OBS while I'm streaming?](https://help.hearthsim.net/en/articles/6912432-how-do-i-get-the-tracker-to-display-in-obs-while-i-m-streaming.md): I want to share Untapped with my streaming audience!