As part of our support process you may be asked to supply the log file for your Untapped.gg Companion.

Windows

You can open the folder by pressing [Windows]+[R] and entering the following path:

%AppData%/untapped-companion/

After you confirm you should be greeted with a folder containing a file "log.log". Please share this file with the Untapped.gg Support staff.

If you are unable to open the folder containing the log file, you can also manually navigate to it. Make sure you're seeing hidden files. You'll usually find the log file at the location below:

C:\Users\<username>\AppData\Roaming\untapped-companion\log.log

We may also ask you to supply your Player.log file from MTGA. You can find it at the following location:

C:\Users\<username>\AppData\LocalLow\Wizards Of The Coast\MTGA

macOS

  1. In Finder choose Go > Go to Folder

  2. In the dialog enter ~/Library/Logs/untapped-companion and click Go

  3. This folder should contain a file called log.log

  4. Please share this file with the Untapped.gg Support staff.

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